We are so proud to have been nominated and named a Finalist in the 2025 Animal Star Awards. Watch this space!
Our Mission
Nestled in the heart of North Dorset, our warehouse is located in the picturesque, countryside town of Sturminster Newton. Itās here, that we take pride in producing our 100% natural products.
Our dedicated team, hand pours, packages, and dispatches all of our
goods in-house. We are proud to be part of the Sturminster Newton community and strive to support local businesses whenever possible. Our goal is to continue creating products that our customers can feel good about using on their pets - from the ingredients we use, to the care that goes into every step.
From our warehouse in Dorset, to your doorstep.
At Tilly & Family, we believe that what goes on your dogās skin matters. Thatās why every product we create is 100% naturalāand made with genuine care from start to finish.
From blending to pouring, packaging to dispatch, our dedicated team handles it all in-house. This hands-on approach means we can ensure the highest standards at every stepāand deliver products you can feel confident using on
your pets.
Weāre proud to be a small business with big heart, supporting thoughtful pet care and sustainability wherever we can. Whether you're treating fox poo disasters or pampering sensitive pups, weāre here to make your dogās bath time easier, gentler, and more effective.
From our hands to your homeānaturally.
Where it Began
In the middle of lockdown 2020āwhen the world was upside down and everyone seemed to be bringing home a new four-legged friendābest friends
Laura and AlexĀ set out to create something gentle, natural, and truly
effective for dogs and their people.
The idea came fromĀ Tilly, Alexās beloved Labrador. As sweet and soft as she was, Tilly had a very specific passion:Ā rolling in the absolute worst things she could findāfox poo, badger pooā¦ anything she thought smelled deliciously awful.
Alex tried everything to get her clean again. Every dog shampoo on the market. Human shampoo. Washing-up liquid. Even tomato ketchup. Some made no difference at all. Others workedābut left Tilly sore, itchy, and miserable.
Thatās when we realised:Ā our dogs deserve better.
So we rolled up our sleeves, did the research, and began handcrafting our first everĀ 100% natural shampoo barāmade with love, and without compromise.
And thatās howĀ Tilly & FamilyĀ was born. A tribute to the dogs who fill our lives with joy (and sometimes smells), and a promise to do better for their skin, their coats, and their wellbeing.
Tilly was our original muse.
Mollie the CollieĀ is the next generation.
From our pack to yoursāwith love.š
Made With Love, Backed by Purpose
Every product we create starts with one simple question: āWhat would we want for our own dogs?ā
After months of careful trialling (and lots of mucky walks), we crafted our signature solid shampoo bars, made to gently cleanse even the stinkiest coats without upsetting sensitive skin.
Each bar blends:
- Activated charcoal ā natureās grime-buster, to lift dirt and odours
- Coconut oil ā to nourish coats and condition the skin
- Essential oils ā chosen for their soothing, dog-safe properties
No bottles. No plastics. No harsh chemicals. Just pure, gentle care your dog can feel from the very first wash.
Not long after, we launched our deeply soothingĀ Nose, Paw & Crease Balmsādesigned for the dry bits, cracked paws, sore folds, and everything in between.
Formulated with just five natural ingredients: Beeswax, Shea butter, Coconut oil, Vitamin E and Olive oil
These balms are simple, safe, and nourishing for dogsĀ andĀ their humans (weāre not judgingāour customers tell us they use it on their own hands too!).
Whether it's bath time, cuddle time, or healing timeāeverything we make isĀ hand-poured with love, tested by real dogs, and made to help yours thrive.
Here to Make a Difference, One Dog at a Time
At Tilly & Family, weāre not just here to sell productsāweāre here to help dogs (and their humans) live happier, healthier, stink-free lives.
Whether itās soothing sore paws, washing off that latest fox poo adventure, or simply creating a gentler grooming routine, everything we do comes from a place of love.
Weāre a team of dog lovers firstāsome of us have background in product development, others in fulfilment or customer careābut every single one of us shares one mission: To create natural, effective products that make life easier for pet parents and better for their dogs.
From our founders hand-pouring bars in the early days, to the pack members picking and packing each order with care, we all play our part in something bigger: Bringing more comfort, joy, and tail wags to dogs across the UK. We're proud to be making a difference, one wash, balm, and wag at a time..
