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Have questions, feedback, or just want to say hello? We’d love to hear from you! Contact our friendly team today for assistance with your order or any inquiries you may have. Whether you have a product question, need help placing an order, or just want to share your thoughts with us, we’re here to help. Reach out to us via phone, email, or through our website, and we’ll get back to you as soon as possible. 


General Queries

Is the shampoo bar suitable for frequent use? ie. Can I wash daily?

Yes! Tilly’s specially crafted shampoo bars are gentle enough for frequent use, but it’s essential to bear in mind the unique nature of your dog’s skin. While our all-natural ingredients and pH-balanced formula ensure a mild and soothing cleansing experience, it’s important to observe your furry friend’s skin condition. If your dog has sensitive or easily irritated skin, we recommend monitoring their response to frequent baths. Every dog is different, and some may benefit from regular washing, while others may require a more spaced-out bathing routine. As a loving pet owner, your intuition and attention to your dog’s needs are the best guides. Feel free to pamper your pet with Tilly’s shampoo regularly, but always listen to their skin’s cues for optimal care and comfort. 

Absolutely! Tilly’s soap is not just about cleanliness; it’s also about leaving your pup smelling fresh and delightful. Since all our ingredients are natural, the fragrances are not only invigorating but also long-lasting. The blend of coconut oil, essential oils, and activated charcoal creates a harmonious scent that lingers on your doggie’s coat.

With Tilly’s shampoo, your dog will not only be impeccably clean but will also radiate a natural, pleasant fragrance that you’ll love. Enjoy the aroma of a happy and freshly pampered pup, courtesy of Tilly and family!

Step 1: Gather Your Supplies: Tilly’s shampoo bar, grooming glove, and plenty of towels. Prepare a warm water bath – not too cold and not too hot – We, at Tilly and Family prefer to use the shower for convenience or even a jug if your doggy is small!

Step 2: Assess your dog’s needs: Whether your dog is a roller, a water enthusiast, or simply in need of a refresh, Tilly’s shampoo bar and grooming glove cater to all. Assess your dog’s needs and tailor the wash accordingly. 

Step 3: Wash twice: For dogs that roll, splash, swim, or love chasing, Tilly recommends not one but two shampoo’s. This helps eliminate all the smells and dirt they’ve accumulated during their adventures. 

Step 4: Grooming Glove Magic: Put on the grooming glove and grab Tilly’s shampoo bar. In warm water, lather up the bar gently scrub away the day’s dirt, making sure the bath is an enjoyable experience for your doggy friend. 

Step 5: Towel dry time: After a thorough scrub, towel dry your dog, ensuring they are warm and comfortable. Get ready for the classic post-bath shake! 

Step 6: Healthy treats for positive reinforcement: Reward your pup with healthy treats for a positive bath time association. Tilly knows that treats make everything better! 

Step 7: Adapt for nervous dogs: If your dog isn’t a fan of water, team up with someone else. One person can handle the wash while the other provides comfort and reassurance. Teamwork makes bath time stress-free for both you and your dog.

Follow Tilly’s washing method, and you’ll not only have a clean and fresh dog but also strengthen the bond between you and your loyal friend. 

The frequency of washing your dog depends on various factors, including your dog’s breed, lifestyle, and individual skin and coat needs. At Tilly and Family, we believe in providing flexibility for pet owners to decide what works best for their doggy companions. As all our products are crafted with natural ingredients and are pH balanced for dogs, they are gentle enough for regular use. 

If your dog loves outdoor adventures, rolling in the mud, or swimming, more frequent baths may be necessary. 

Ultimately, you are the best judge of your dog’s needs. Observe your pet’s coat condition, skin sensitivity, and overall cleanliness.

Tilly’s shampoo bars and grooming essentials are designed to enhance the bath time experience!

Yes! Tilly’s shampoo bars are designed with versatility in mind, catering to the grooming needs of dogs with both long and short hair. Whether your dog rocks a luxurious mane or boasts a sleek and short coat, Tilly’s shampoo is crafted to provide a gentle and effective cleansing experience for all, especially with the help of the grooming glove.


The fragrances in Tilly’s shampoo bars are crafted to linger on your dog’s coat, offering a lasting and refreshing scent. The duration can vary based on factors such as your dog’s activity level.

Yes, Tilly and Family are  committed to cruelty-free, we prioritize ethical sourcing and production methods to ensure the well-being of all creatures. 

Absolutely! Tilly and Family are dedicated to sustainability. Our commitment is reflected in eco-friendly packaging choices and a continuous effort to minimize our environmental impact throughout the production process. By choosing Tilly and Family you are not only caring for your pet but also for the planet. 

Tilly’s shampoo bars feature a thoughtfully selected blend of essential oils. Our formulations are crafted to enhance the well-being of your dog, and the essential oils are chosen for their safety and benefits. 

Please see the individual shampoo’s for their unique essential  oils and the benefits of each one.

Yes, Tilly’s soaps and shampoos contain natural essential oils, known for their insect-repelling properties. The formulas are designed to provide a refreshing and effective solution for repelling fleas and ticks during baths. 

Essential oils in Tilly’s products are expertly blended to ensure safe and appropriate concentrations for dogs. The precise dilution ratios are proprietary but are crafted to offer the benefits of essential oils while ensuring the safety of your dog during bath time. 

No, Tilly’s shampoo’s are formulated for external use during baths and should not be used in diffusers. For aromatherapy purposes, it’s recommended to use specifically designed pet-safe essential oil diffusers. 

Yes, Tilly’s products incorporate calming essential oils like lavender, contributing to a soothing bath time experience. While individual responses may vary, the carefully chosen essential oils aim to create a calming environment for your dog during grooming. 


Every dog’s paws and nose are open to thee elements daily which means they pick up scratches, cuts, bites, bacterial and other ailments.

Tilly and Family’s nose and paw balm uses only 5 all natural ingredients not only aids the healing of these issues but also protects it from recurring.

Beeswax is a humectant, if your dog licks the balm their saliva activates the properties. They wont be licking it off they will actually be helping it work!

Beeswax in a humectant, a water absorbing substance which ultimately keeps things moist. The wax helps create a protective layer too.

Tilly and Family aim to dispatch all orders in 1-3 days.

Product Care

Gentle wash out with cool water, there are no chemicals in Tilly’s products but if irritation continues please consult your vet. 

Absolutely! Tilly’s shampoo is crafted with the utmost care, and its all natural ingredients make it safe for use on puppies under 6 months old. We understand the sensitivity of a puppy’s delicate skin, and our gentle, all-natural formula is designed to provide a mild and soothing cleansing experience. You can trust Tilly’s shampoo to keep your young doggy friend clean and fresh without any harsh chemicals or additives. Pamper your puppy with the magic of Tilly’s shampoo bars, knowing that their bath time is not just safe but also a delightful experience for their tender skin. 

Yes, absolutely! Tilly’s shampoo is safe and gentle, making it suitable for use on pregnant dogs. The all-natural ingredients and pH-balanced formula ensure a mild and soothing experience, catering to the unique needs of expectant mothers. The soap can be used to keep the mama-to-be clean and refreshed throughout her pregnancy. 

Furthermore, the gentle nature of Tilly’s shampoo allows for its continued use on the puppies once they arrive. As they begin to explore the world outside, Tilly’s soap can be part of their early grooming routine, providing a gentle and natural touch that aligns with their delicate needs. 

Yes, Tilly’s soap is meticulously crafted from a selection of all-natural ingredients, making it an ideal choice for dogs with allergies. Our formula is designed to be gentle on sensitive skin, although it is always a good practice to review the ingredient list if your dog has specific allergies or sensitivities. 

Absolutely! Tilly’s shampoo is formulated with the gentle care that senior dogs deserve. The all natural ingredients contribute to maintaining a healthy coat and skin, offering a spa-like experience for our loyal friends in their golden years. 


While Tilly’s shampoo is gentle and all natural, it’s advisable to wait until puppies are at least 8 weeks old before introducing them to regular bathing routines. Always consult with your vet for guidance on the best care practices for young puppies. 


Yes certainly! Tilly’s shampoo is formulated to be gentle on the skin, and the all natural ingredients contribute to soothing dry or itchy skin. While our shampoo can provide relief, persistent skin issues should be discussed with your vet for a personalized care plan. 

No. Tilly’s products are carefully formulated to exclude essential oils that are known to be toxic to dogs, such as tea tree oil and wintergreen. We prioritize the safety and well-being of your pet in our formulations. 

Start by introducing Tilly’s shampoo bars gradually

Always use Tilly’s products as directed to ensure the safety and comfort of your dog during grooming. If you have specific concerns or questions, consulting with your vet is advisable. 

Depending on the size of your dog the answer will differ. 

A shampoo bar will last a lot longer than a traditional liquid shampoo, on average you will get 20-30 washes.

Trade Enquiries

Absolutely! At Tilly and Family, we cherish the opportunity to work with many retailers, groomers and wholesalers who share our passion for providing high-quality, natural care products for pets. 

We offer special wholesale prices for our range of hand-poured dog shampoos, and grooming essentials. 

 Join us in our mission to make every pet’s grooming experience a magical and natural one! 

Contact us today!

Frequently Asked Questions

Have you got a question? Be sure to check out our FAQs to learn more about our products and company!

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